unleashing the power of technology, AI and behavioural science


supercharge breakfast sessions

The Conduit, London

13th September, 2023 // 8.30am GMT

Can your organisation be a winner in the next stretch of the digital customer experience race in financial services?

Creating winning digital products has never been easy, and the bar has been steadily rising over the last decade. Customer expectations are shaped by the products of big tech and successful startups, while large enterprises typically play catch-up in terms of user experience. 

Behavioural science is making user experience better and better while various branches of AI technologies enable experiences that are more personal, contextual, and human-like than ever before.

In this event, we will help you navigate these new trends in the banking and insurance industry so that your organisation can level up its digital product experience game under your leadership. If you oversee the creation of products in any capacity, you need to hear this.

schedule

8:30

arrival and breakfast buffet
come and network with your peers while enjoying a delicious breakfast

9:05

unlocking business success with behavioural economics
from design to psychology
Paula
Papp

Behavioural economistFrontier Economics

9:25

crafting exceptional product experiences
practical strategies for ensuring customer delight
Matt
Dunn

Innovation Consultant Supercharge

9:45

Panel discussion
navigating opportunities and pitfalls of powerful technologies like generative AI and GPT
Phil
Graves

Expert in Consumer BehaviourFrontier Economics

Elena
Corchero

Director of Emerging Tech and InnovationDow Jones

James
Gearey

Chief Commercial AdvisorInaza

our
speakers

Matt
Dunn
Innovation Consultant
Supercharge
Matt_Dunn

Matt Dunn leads our product innovation efforts in the UK. With an extensive background covering digital, industrial and visual design, he helps clients push the boundaries of what’s possible to maximise the potential for impact. Matt has played a pivotal role in conducting innovative projects across industries such as finance, energy and education. Throughout his career, he’s worked with companies big and small to identify market gaps, explore customer needs and exploit disruptive technologies to build needle-moving products.

Paula
Papp
Behavioural Economist
Frontier Economics
Paula_Papp

Paula is an Associate Director in Frontier’s Strategy Practice heading the Financial work in Iberia. She has more than 15 years of experience in advising a wide range of financial services companies in different commercial and regulatory issues. Her experience goes from strategy design and regulatory compliance through to operational, organisational issues.

Phil
Graves
Expert in Consumer Behaviour
Frontier Economics
Philip_Graves_Speaker

Philip has been described as “one of the world’s leading consumer behaviour experts”. He has been at the forefront of aligning commercial market research practice with insights from behavioural psychology and behavioural economics and helping organisations make commercial decisions that are more sympathetic to the way that consumers actually think. His book, Consumer.ology, was named one of Amazon’s top ten best business books in its year of publication and has been translated into seven languages.

Elena Corchero
Director of Emerging Tech and Innovation
Dow Jones
Elena

Internationally awarded designer and hands-on futurist with over 15 years of experience on meaningful innovation, sustainability, and AI ethics R&D to support brands with Emerging tech Adoption. Former MIT Media Lab Europe Researcher widely featured in museums and publications worldwide. She is currently Director of Emerging Tech and Innovation at Dow Jones Live, creating the experiences and services required for the new hybrid world, spatial realities and Web 3.0 economies. She is also Dow Jones’ Women in Tech Lead.

James
Gearey
Chief Commercial Advisor
Inaza
James

James has worked across FS and Insurance, most recently as board and exec member of Covea Insurance UK. His CV has several market leaders in their field such as GE, Aviva and Siemens Financial Services, he currently advises InsureTech Inaza. He enjoys challenging industry norms, finding commercial avenues to explore and working in partnership with those that enable it, technology and digitisation being key components and at the forefront of innovation in these sectors.

 

reserve your place for our breakfast event.

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